Delivery Information

 

Covid-19 Information

We are still open and receiving orders. Please support small business like ours. There may be some slight delays in dispatch and delivery times. You will receive update emails throughout your orders journey.

Last Updated: 14/07/2020

 

All products in the store display an estimated delivery date based on whether they are made to order or ready to ship. This date gives you an indication of when you should receive your order (these estimates are for UK only). If you add products with different estimated delivery dates, your order will be sent together by the latest date shown.

We work hard 7 days a week to make and dispatch orders, from time to time there are delays, particularly at busy periods, such as the run up to Christmas.

You should receive email updates about your order and can check your order progress by logging in to your account and viewing your order history.

 

Shipping Information

All items shipped to the UK are shipped via Royal Mail 24. This is a 1st Class service, but is not guaranteed next day.

We are proud to ship our products internationally, and we operate a flat international shipping charge. Please select "Flat Rate" at checkout.

Note: customs charges, taxes, import duty, etc. charged by the country of destination are payable by the customer.

 

UK Royal Mail

Royal Mail 24 - £3.99

 

XSmall  Dog collars and Bows ordered alone will be charged as follows

Royal Mail 24 - £1.99

International Shipping (Europe, USA, Canada, Australia etc.)

Flat Rate - £6.99

 

 

 

International Shipping Policy

Sometimes items will incur customs and duty charges by your home country, it is the responsibility of the customer to pay these if they swish to receive their items.
Some items that are available in our store might be prohibited imports to your country and therefore will be caught by customs and destroyed, along with any other items you have ordered. It is your responsibility to check what items are restricted to import in to your country prior to order. No responsibility or compensation will be provided to items destroyed by customs in the event they are destroyed due to being prohibited.