Frequently Asked Questions

F.A.Q.

Are you able to engrave the buckle?

No, all our buckles come from the the supplier pre-engraved with the Hounds of Eden branding. We are able to supply and fit a name plate to the collar and these can be purchased here https://www.houndsofeden.co.uk/dog-collar-nameplate.


Do you make Harris Tweed Harnesses?

Currently I am unable to make Harris Tweed harnesses, this is something that I am currently looking in to and will be releasing a harness as soon as I have one that I am happy with and has been fully tested.


How do I look after my dog collar?

All our dog collars are treated with special stain resistant coating. Dog collars should only require rinsing under water and patting dry, they are designed to repel water and dirt.

Plastic/Metal hardware should be rinsed with clean water including after contact with salt water.
NOTE:
Machine washing dog collars may reduce the effectiveness of the water and stain repellent coating.
NOTE: Limited Edition dog collars may have different washing instructions please refer to specific product pages for detailed information.

Should you wish to machine wash your items, please use a 30oC - hand wash setting and place items in a sock/delicates' washing bag to prevent damage. Tweed may fur up over time to refresh the fabric you can use a 2 blade razor and gently shave the fuzz off the fabric and it should look good as new.


How do I get my dog's neck size?

Using a flexible measuring tape (or string) measure the dog's neck as per the diagram below allowing additional space for two fingers. If you dog falls between sizes, it is always best to contact us. If you require a smaller or larger size than listed, please email us and we will endeavor help you.


How long will it take for my order to arrive?

All products are hand made to order and we endeavor to make and dispatch all orders as quickly as possible, please check our delivery page for the most up to date information regarding delivery estimates.


How am I able to return my  dog collar?

Hounds of Eden dog collars are handmade with great care and every effort is taken to make the product for you and your dog. However, if for whatever reason you are unhappy with your purchase you may return it to us for a full refund within 30 days of receipt. Please be aware that returned dog collars must be in a new condition and unworn. If you wish to return a dog collar please complete the returns form here. If you have an account you can create your return in the "Order History" section. Please ensure that you read the returns policy in full before returning a collar to us https://www.houndsofeden.co.uk/returns-policy.


Please note: Hounds of Eden does not accepts liability for return items lost in the post, senders are advised to send items recorded delivery.




× *** New and improved seam Harris Tweed labels replacing the square labels as of May 2019 ***SAMM..

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About

We are proud to lovingly hand make each collar and lead, here in the UK, using classic designer UK fabrics such as Harris Tweed which is 100% virgin wool and hand woven in the Outer Hebrides.

Why not treat yourself, your pet or someone you love to an original Hounds of Eden product, and be the envy of others!

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