Frequently Asked Questions

F.A.Q.

Christmas Delivery Information

If you want to receive your order before Christmas please order by the dates below:
UK:                         14/12/2018
International:     10/12/2018
If you place your order after this date, it WILL NOT arrive before Christmas, your order will be made and dispatched in the new year.


Are you able to engrave the buckle?

No, all our buckles come from the the supplier pre-engraved with the Hounds of Eden branding. We are able to supply and fit a name plate to the collar and these can be purchased here https://www.houndsofeden.co.uk/dog-collar-nameplate.


Do you make Harris Tweed Harnesses?

Currently I am unable to make Harris Tweed harnesses, this is something that I am currently looking in to and will be releasing a harness as soon as I have one that I am happy with and has been fully tested.


How do I look after my dog collar?

All our dog collars are treated with special stain resistant coating. Dog collars should only require rinsing under water and patting dry, they are designed to repel water and dirt.

Plastic/Metal hardware should be rinsed with clean water including after contact with salt water.
NOTE:
Machine washing dog collars may reduce the effectiveness of the water and stain repellent coating.
NOTE: Limited Edition dog collars may have different washing instructions please refer to specific product pages for detailed information.

Should you wish to machine wash your items, please use a 30oC - hand wash setting and place items in a sock/delicates' washing bag to prevent damage. Tweed may fur up over time to refresh the fabric you can use a 2 blade razor and gently shave the fuzz off the fabric and it should look good as new.


How do I get my dog's neck size?

Using a flexible measuring tape (or string) measure the dog's neck as per the diagram below allowing additional space for two fingers. If you dog falls between sizes, it is always best to contact us. If you require a smaller or larger size than listed, please email us and we will endeavor help you.


How long will it take for my order to arrive?

All products are hand made to order and we endeavor to make and dispatch all orders as quickly as possible, please check our delivery page for the most up to date information regarding delivery estimates.


How am I able to return my  dog collar?

Hounds of Eden dog collars are handmade with great care and every effort is taken to make the product for you and your dog. However, if for whatever reason you are unhappy with your purchase you may return it to us for a full refund within 30 days of receipt. Please be aware that returned dog collars must be in a new condition and unworn. If you wish to return a dog collar please complete the returns form here. If you have an account you can create your return in the "Order History" section. Please ensure that you read the returns policy in full before returning a collar to us https://www.houndsofeden.co.uk/returns-policy.


Please note: Hounds of Eden does not accepts liability for return items lost in the post, senders are advised to send items recorded delivery.




SAMMI Handmade Harris Tweed Dog Collar Red and Grey Tartan pattern. This dog collar has a strong we..

£21.00

× 25% off all DARA small collars! When purchased without a lead.DARAHandmade Harris Tweed Tartan p..

£21.00

MAX Handmade Harris Tweed Traditional Tartan fabric dog collar with strong webbing core, lined with..

£21.00

TOBY Handmade Harris Tweed Turquoise Tartan fabric dog collar with strong webbing core, lined with ..

£21.00

Molly Handmade Harris Tweed Tartan pattern in Purple and Pink. This dog collar has a strong webbing..

£21.00

JOHN Handmade Harris Tweed Dog Collar Traditional Brown Tartan with deep greens. This dog collar ha..

£21.00

HONEYHandmade Harris Tweed Tartan pattern with Yellow, Grey and Red check. This dog collar has a str..

£21.00

BRUCE Handmade Harris Tweed Blue/Turquoise Herring Bone fabric dog collar with strong webbing core,..

£21.00

WINNI Handmade Harris Tweed Purple and Turquoise Tartan fabric dog collar with strong webbing core,..

£21.00

LEO Handmade Harris Tweed Green Herring Bone fabric dog collar with strong webbing core, lined with..

£21.00

GRACE Handmade Harris Tweed Pink fabric dog collar with strong webbing core, lined with black velve..

£21.00

BellaHandmade Harris Tweed Baby Pink Herring Bone fabric dog collar with strong webbing core, lined ..

£21.00

ARTHURHandmade Harris Tweed Navy Blue fabric dog collar with strong webbing core, lined with black v..

£21.00

MONA Handmade Harris Tweed Black & White Houndstooth fabric dog collar with strong webbing core..

£21.00

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Turmeric Fishpie Nibbles - 90g
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Sustainably sourced salmon, dried, with spinkle of rosemary is mouthwatering to some humans, let alo..

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Salmon & Organic Seaweed Nibbles - 100g - While Stocks Last! Salmon & Organic Seaweed Nibbles - 100g - While Stocks Last!
These delicious treats are made with fresh sustanably sources salmon and incredible nutrient dense o..

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Feeding your dog the entire fish means that they are getting a treat that has been balanced by mothe..

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Fingers of sustainably sourced whitefish dried, you cannot get any simpler that that! Another mother..

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Salmon Crunchies
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About

We are proud to lovingly hand make each collar and lead, here in the UK, using classic designer UK fabrics such as Harris Tweed which is 100% virgin wool and hand woven in the Outer Hebrides.

Why not treat yourself, your pet or someone you love to an original Hounds of Eden product, and be the envy of others!

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